Pune Municipal Corporation
Streamlining Citizen Services with Centralized Document Management Across 40+ Municipal Departments
Client: Pune Municipal Corporation (PMC)
Project Details
Client
Pune Municipal Corporation
Sector
Government / Municipal
Project Scope
Citizen Services Digitization, Cross-Department DMS
Document Types
Disconnected Departments, Frustrated Citizens
Pune Municipal Corporation serves over 7 million citizens across one of India's fastest-growing metropolitan areas. With 40+ departments — from property tax and building permissions to water supply, solid waste management, and public health — each operating with its own paper-based record system, the municipal body faced severe challenges in delivering efficient citizen services.
Citizens often had to visit multiple offices, submit the same documents repeatedly, and wait weeks for approvals that required cross-departmental verification. Property transactions alone involved coordinating between the property tax department, town planning, water supply, and sometimes the legal department — each maintaining separate physical files.
Key Pain Points:
- 40+ departments operating with siloed, paper-based record systems
- Citizens required to submit same documents to multiple departments
- Weeks-long approval processes requiring physical file movements
- No centralized citizen data — leading to duplication and inconsistencies
- Public grievance tracking was nearly impossible with paper trails
Unified Platform for 40+ Departments
Sarthi DMS was deployed as a centralized document management platform connecting all 40+ departments into a unified digital ecosystem. The solution covered:
Property & Land Records
Complete digitization of property ownership records, mutation documents, tax assessments, and transfer deeds. Cross-linked with building permission and town planning data for a complete property profile.
Building Permissions & Compliance
Digital workflow for building plan approvals, commencement certificates, completion certificates, and occupation certificates — with automated routing between town planning, fire department, and environmental departments.
Citizen Records & Certificates
Birth certificates, death certificates, marriage registrations, domicile documents, and citizen identity records — all digitized and accessible through a single citizen profile linked across departments.
Grievance & Complaint Tracking
Public grievances are digitally filed, assigned, tracked, and resolved with complete document-backed audit trails. Citizens get real-time status updates, and officials have full visibility into complaint resolution timelines.
Citizen-Centric Transformation
60% Faster Processing
Document processing and approval times reduced by 60% across all departments through digital workflows and automated routing.
Single-Window Service
Citizens submit documents once — the system shares them across departments automatically, eliminating redundant submissions and visits.
Complete Transparency
Real-time tracking of every application, approval, and grievance — citizens and officials always know the exact status and next steps.
5 Million+ Records Online
Comprehensive digitization of existing records means historical citizen data is instantly searchable and accessible across the corporation.
Sarthi DMS has unified our 40+ departments into a single digital ecosystem. Citizens now experience streamlined services with faster processing times and complete transparency. This is the future of municipal governance.
Administrative Head
Pune Municipal Corporation
Transform Your Municipal Services
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